FAQ

Cats and dogs.

A wide range of services can be performed in the comfort of your home, including examinations, vaccinations, deworming, urinalysis, blood tests, blood pressure checks, humane euthanasia, and more.

Yes, a scale is available for small pets, such as cats and small dogs. However, it is not possible to transport a large scale for bigger dogs, so their weight will be estimated. It is recommended to weigh your dog regularly to monitor their health. This can be done free of charge at a veterinary clinic or an animal care centre.

For all standard medications, yes. However, if a special order is required, please allow 24–72 hours for the medication to arrive. For more urgent needs, an external prescription can be provided so that you can pick up the medication at a veterinary clinic or pharmacy of your choice.

No, there is no fee to open a patient file.

Yes, the fees are similar. The main difference is the travel fee, which is added to your invoice.

The mobile service is not an emergency service, as many specialized pieces of equipment are only available in a clinic. If your pet requires immediate care, please contact the nearest veterinary clinic. If your pet needs urgent attention outside regular clinic hours, we encourage you to reach out to one of the emergency centres listed in the Useful Links section.

You will then be referred to the veterinary clinic of your choice, and we will gladly provide them with a copy of your pet’s file.

In most cases, the examination is performed directly on the floor, as pets are usually more comfortable there. Sometimes, for a cat or a small dog, a cleared table can also be used if needed. For cats, it is recommended to isolate them in a room, such as the bathroom, about 15 minutes before the appointment, this helps avoid having to search for them under the furniture! Also, please have all your pet’s health documents ready, including their health record and vaccination certificates.

There is no single vaccination protocol. Depending on your pet’s lifestyle, the other animals they interact with, and the places they visit, a vaccination plan specifically tailored to your pet will be recommended.

Unfortunately, no. It is important to know that intestinal parasites can be present without causing diarrhea or soft stools, and they may not be visible to the naked eye. Because they can affect your pet’s health and some of these parasites can be transmitted to humans, it is recommended to have a fecal analysis and routine deworming for all puppies and kittens, as well as for many adult pets.

Although it may be tempting to set an “ideal” age for spaying or neutering your pet, recent studies show that several factors must be considered, and the optimal age varies from one animal to another. A recommendation specifically tailored to your pet will be provided during the consultation.

Hip dysplasia is an inherited malformation that causes hip instability, which can lead to inflammation, arthritis, discomfort, muscle atrophy, and eventually lameness. A diagnosis can be made through a physical examination and X-rays, and surgical correction may be possible if the condition is diagnosed at a young age (under one year).

For dogs with hip dysplasia, there are various joint supplements as well as specially formulated diets to support joint health. Maintaining a healthy weight and following a regular low-impact exercise program are also essential. If your dog has hip dysplasia, be sure to ask your veterinarian for guidance.

It is recommended to have the tick removed by your veterinarian. Improper removal can put you at risk of exposure to bacteria carried by the tick, which can cause Lyme disease, and you may also leave part of the tick embedded in your pet’s skin, as these little creatures cling tightly! After the tick has been removed, your veterinarian can provide recommendations for tick prevention and guidance on follow-up care after the bite.

There are many products in various forms available to eliminate fleas in pets. It is very important to be cautious, as some over-the-counter products can be toxic to certain animals. Contact your veterinarian to help you choose the safest and most effective solution. You will see that flea treatment is now very simple, and in more than 95% of cases, treating the environment with an insecticide is no longer necessary.

Heartworms are parasites transmitted through mosquito bites that primarily affect a dog’s heart and lungs. After a mosquito bite, the larvae take an average of seven months to develop into adults, which can then reproduce and release more larvae into circulation. Because this parasite can have serious consequences, there are several medications available to prevent heartworm infection in dogs. Talk to your veterinarian about the different options.

Absolutely. Food allergies are relatively common and can develop at any age, even if there have been no recent changes to your pet’s diet. The symptoms are mainly skin-related, such as itching, skin infections, and recurring ear infections.

Currently, the only reliable way to diagnose a food allergy is through a strict veterinary hypoallergenic diet for a period of two months (or a home-cooked diet prepared according to your veterinarian’s recommendations). Veterinary hypoallergenic diets are the only ones guaranteed to be free from common allergens. If the allergy is confirmed, your pet will need to continue eating this special diet.

The key is to go gradually and gently. Start by getting your pet used to having their mouth touched for a few seconds at a time, without forcing it. Once this is comfortable, introduce a pet-specific toothpaste (never use human toothpaste) so your pet can get used to the taste. You can start using your fingers or a soft cloth.

When your pet is comfortable, introduce a toothbrush. This process takes time and patience, and it won’t happen overnight. Once your pet is accustomed to having their teeth brushed, it is recommended to do so once or twice a day.

If you’ve tried everything and your pet still won’t cooperate, your veterinarian can recommend a specially formulated diet to help maintain better dental hygiene.

First, establish a regular exercise program and choose an appropriate diet. Be careful, as many “light” foods on the market are actually just maintenance diets. Ask your veterinarian to help you select the best plan for your pet.

If you need to cancel your appointment, please do so as early as possible, ideally at least 72 hours in advance. Cancellation fees may apply if you are not home at the time of your appointment or if you have cancelled or rescheduled three times. This policy helps us efficiently reassign your appointment slot to another pet in need of care.

Since our team only performs humane euthanasia for medical reasons, that is, when an animal’s health condition justifies it, the team reserves the right to decline a euthanasia request. If your pet is healthy or does not have a major health or behavioural issue, the request for euthanasia may be refused.

However, our team can suggest alternative solutions, such as a consultation to address the issues your pet is experiencing or considering adoption. A pet’s life is precious, and our goal is to guide you as best as possible through the euthanasia process when the time comes, while also helping you explore reasonable alternatives when available.